Returns: Due to the nature of our products, we are unable to accept returns. All sales are final. 

Shipping: Due to Covid19, shipping times may vary. Additionally, cold shipping requires special care to ensure your products arrive to you in perfect condition. Once your shipment has dispatched, you will receive an email with your tracking number. 

Refunds: If you're not satisfied with the product, or the product arrives damaged, please reach out via email to orders@thevtreehollywood.com so we can properly amend any issues.